General Technical Issues - Troubleshooting

With so many web browsers, operating systems, mobile devices, tablets and PCs, it is not possible to optimize website performance on all platforms. As web scripts become more standardised, websites should get better at handling a range of technology.

For now, the best any conscientious website owner can do is make sure that their website works as well as it can for its intended market and their preferred devices.

While we make every effort to make our website accessible to the widest possible audience, this is always an on-going project as technology changes and bugs will inevitably raise their ugly heads from time to time.

At this time, our website works best on: -

PC or Mac
Desktop or Laptop
Recommended minimum screen resolution 1024px x 600px
Broadband web connection with at least 512k download speed

Our website does work on a variety of tablets and mobiles, but we are making further improvements to its performance on these devices throughout 2014. We will always listen to problems you are experiencing, no matter what device you use and will always try to find a practical solution.

Prerequisites for using the internet

Sometimes we encounter users with really old systems and browsers. Using our website and the web in general requires the following: -

A reasonably up-to-date PC, laptop, tablet or phone
A decent internet connection ideally with a fast speed – You can check your internet speed here
An up-to-date web browser
Cookies enabled
JavaScript enabled and up-to-date

It is not possible for us to support old browsers or operating systems as we do not have access to old software or hardware.

Common Known Issues

Firewalls

Often companies use firewalls to restrict certain website usage. Please make sure your IT department are allowing the features of our website to work.

Cookies

Our website needs to use cookies to work properly. Please ensure your cookies are enabled. Read more about Cookies, what they are and how we use them.

Browsers

If you are using an obscure or little known browser there is a chance that we have not tested our website on it. Below is a list of browsers we regularly test.

If your browser is not on the list, it does not mean our website won’t work for you or we won’t try to support you if you have a problem. These are simply browsers that our website is known to work on without issue.

Cookie / cache problem

Cookies sometimes have a bad day. If you have had a recent computer issue or software update, this can affect your experience. Also, we are often updating and improving our website, which can cause cache problems. If our website was working ok for you previously, but now it's not, it may be a cache issue. Usually, this can be resolved easily, see Clearing Your Cache.

Error message

If you receive an error message there may be a problem that we need to investigate. Please send a screenshot of the error so that we can help further. See Providing a Screenshot

JavaScript

Our website uses JavaScript and it needs to be installed and up to date.

Download links expire

Our download links expire for security reasons after a short period of time. If this happens please refresh your page or close and reopen your browser. If this does not work try clearing your cache.

Payment problems

We use a specialist credit / debit card company for this. Payment problems are usually due to incorrect details being provided or problems with your debit / credit card issuer or bank. We have a help section dedicated to payment issues.

Still having problems?

If you have tried the above, and are still having trouble...

Please use this priority support form to let us know that you are struggling. We know how frustrating this can be so please don't struggle with it. We will help as quickly as we can.

If you managed to fix the problem with this information, please tell us how we did.

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What can this be licensed for?

This is an overview of our music / effects uses.

Standard License covers: -

General

Use it in any territory / part of the world
No time limitations
The licensee can reuse in multiple projects subject to our license terms.
You can edit and/or loop the length of the music / effects for timing purposes

Video / Film production

Use on a physical medium i.e. DVD, CDROM etc. up to 5000 copies.
Video production for the web including sites like YouTube or your/company’s website etc.
- No limit on the number of video views
- Includes use on videos monetized by adverts.
Photography / video slideshows (online, wedding)
Includes corporate videos and presentations
Educational / Tutorials
Student films and festival films.
Local Television / Radio
TV / Radio programmes (excludes advertising/commercials)

Apps / Games / Software

Free to use apps, games or software
Max. 5,000 sales or subscriptions of paid apps, games or software

Audio Products

Audio Books
Podcasts
Hypnosis / Self-help
Max. 5,000 sales or subscriptions
Free to listen audio products

Other business uses

Music on Hold
In-Store Advertising
Trade Exhibitions
Conference & Seminars

Discounts for students, Charities and personal use only

Extended License covers: -

Extended License A to C

Please select from Extended license options A to C if you need to produce more than 5,000 copies of your product

For more than 1,000,000 copies please get in touch for a custom quote.

Extended D to E: Regional/National or Worldwide TV & Radio Advertising

These license options include the same uses covered in the standard license but extend its usage to include regional/national or worldwide TV and Radio advertising campaigns.

Usage on local and independent stations is covered by our standard license.

Extended F to G: National or Worldwide Theater / Cinema release (including in-theatre advertising / screening pre-roll)

These license options cover usage in large scale theatrical or cinematic productions.

If your project is a local / small production our standard license will suffice.

Extended H: Household Brands

Please select this Extended license to cover usage by blue chip / household brands. This license option allows for global, ongoing use on all known platforms with a single license fee.

Not sure? On a Budget?

If you are unsure, have a requirement not covered here, a limited budget or special requirement please get in touch.

For additional information, see our Royalty Free Music Help.

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General Technical Issues - Troubleshooting

At this time, our website works best on: -

Prerequisites for using the internet