Privacy Policy

MediaMusicNow.co.uk is owned and operated by Bright Cloud Media Limited. Bright Cloud Media Limited and its subsidiaries are committed to ensuring that your privacy is protected.

This privacy policy describes how we collect and use the personal information you provide us with.

Personal information collected when using this website shall be used in accordance with this privacy policy.

1. Information collected

We collect certain information from visitors and users of our website. For example, when you register an account on our website, the personal information you provide us with includes your name, email, company, address, contact numbers and VAT number. This information is used for the purpose of creating you or your company an account along with your sales receipts and any related documents.

Personal information is also collected from support queries, quote enquiries and feedback that you provide us with via our website forms, email and telephone.

The personal information we collect is necessary so that you can use our services and products and is used within the company for its intended purpose only. If you choose not to provide this information, you will not be able to use our services and products.

We generally collect personal information directly from you via our website and email, but we may also collect information by using tracking technologies such as cookies and web analytics services.

If we contact you in relation to our services via a publicly available contact method it will only be for the purpose of discussing our services.

2. How your personal information is used

We collect your personal information in order to provide our services and products to you, comply with legal obligations, and to improve our website, service and offerings.

We use your personal information in order to:

  • Administer your account.
  • Provide you with the services and products offered on our website.
  • To respond to support queries, quote enquiries and feedback received via our website forms, email and telephone.
  • Contact you with information about our website and services, such as to notify you of changes to our site, website disruptions, updates or promotions.
  • To improve and manage the website and services we provide.
  • Provide you with information that you request from us or you have given us consent to do so.

3. Circumstances of disclosure

Bright Cloud Media Limited does not sell, lease, lend or share any personally identifiable information to independent third parties.

We only share information with third parties if:

  • We are required to do so by law
  • We have prior consent to do so verbal or written
  • It is necessary for a service you have requested

4. Cookies

Cookies are small text files that contain small pieces of data, which are stored on your device by your web browser when browsing websites.

We use cookies to improve your browsing experience on our website. Our cookies are harmless to your PC. They are used to assist you while using our website and remember you as a returning visitor. For example, the "Recently viewed" list and audio player remembers recent tracks/effects that you have viewed.

Cookies are used so that our website and services function properly, such as allowing you to create and access your account and use our services. They help us to provide you with the best possible user experience while browsing and visiting our website.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Please note: Our website will not function properly without cookies. Without them certain features of our website will not work and you will not be able to log in.

Almost all modern websites use cookies of some sort. If you have concerns, your web browser should have the option to block them. Please refer to your browsers help guide.

More general information about cookies can be found on http://www.allaboutcookies.org/

Google Analytics

On MediaMusicNow.co.uk we use a third party web analytics service ‘Google Analytics’ to collect information and details about how people use the website. Basic information collected may include webpages visited, time spent on each page, web browser, type of operating system, IP address, location. This analytics data is only used to monitor and analyse website visitor behaviour and does not personally identify anyone. These cookies are governed by Google.

5. Email marketing

After registration to our website you are presented with the option to join our mailing list. If you opt-in to the mailing list we collect information from you including subscription date, name, email and subscriber IP.

From time to time we may use the information you provide us to contact you about our products and services, promotions and company news. We use third-party provider ‘MailChimp’ to deliver our email marketing. MailChimp enables us to gather statistics and track email open rates and see what links were clicked.

Please refer tor Mailchimp’s privacy policy for more information. You can unsubscribe from our mailing list at any time by clicking on the unsubscribe link that we provide in the marketing emails we send to you or by emailing us directly at [email protected].

6. Third party links

This privacy policy only applies to Media Music Now. Third party links taking you out of our website are not covered by this policy. Sites linked to us are responsible for their own privacy policies; it is your responsibility to read their privacy policy before committing yourself. We do not have any control over the content or conduct of third party sites, however, if a third party is behaving in an inappropriate manner and we become aware of the fact, we reserve the right to terminate the link in the interest of data protection.

Third party websites may also make use of cookies. If you click an external link to a third party website you are no longer covered by this privacy policy.

Third Party Companies we use include:

7. Payments

When you make a payment to us, your personal information and transactional data is collected by third party payment processors that we use to facilitate payment for our services and products. Your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of payments.

The companies we use to facilitate payments are WorldPay, PayPal, GoCardless and Quickfile. In any event you can request to know which payment service we are using. They all have their own terms and privacy policies that you are welcome to check.

8. Security

We strive to protect the personal information provided to us, both during transmission and once we receive it.

Data collected is protected within the status of the company and all accounts are encrypted password protected. You should use a strong alpha-numeric password and do not divulge it to anyone.

In addition, our service providers take appropriate security measures to protect against disclosure and unauthorised access of data.

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we are committed to ensuring that the personal information we collect, use and store, is secure, we cannot guarantee its absolute security.

9. Your rights

You have the right to view, amend or delete the personal information we hold about you.

If you have registered an account with us, you can view and update the personal information we hold about you by logging into your account dashboard.

If you’ve signed up to our mailing list, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in marketing emails.

If you ask us to delete the personal information we hold about you, please note that you may not be able to access all or parts of our website and services after deletion. Deletion requests can take up to 30 days and deletion confirmation will be given.

Email your request to [email protected].

10. Changes

Bright Cloud Media Limited may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. Also see our Website Terms of Use

 

Last updated 23rd May 2018

 

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