This section provides access to expert articles from our blog.
On Hold Messages and Music On Hold can be an effective way to entertain, educate and advertise to callers on hold. If you are asking your callers to please hold, then why not use the time to tell them about your products and services and at the same time alleviate the frustrations of being put on hold with some fresh, bright and entertaining hold music.
For those of you with questions about using music on hold and having your own on hold marketing messages, the articles below will hopefully prove a valuable resource and a good place for you to start.
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Telephone on hold audio can sometimes sound distorted, too quiet or too loud. And as a professional producer of on hold packages, I would advise to put the highest quality file possible into the on hold system. By doing this, the only degradation that is introduced is the bandwidth limitations of the telephone network. From experience, we find that MP3 or 16 bit, 22 kHz wave files provide the best audio quality for the caller on hold.
Writing your on hold script need not be that difficult. You are the best person to write it; after all, you know your company better than anyone. It just requires preparation time and thorough proof reading. This article gives some advice and ideas on where to start and what to include in your on hold script
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