We know this can be frustrating so here are solutions to help sort this out for you as quickly as possible.
There is a known cache/cookie issue with Safari on Apple devices that can stop certain websites from working properly. In this instance, Please try Chrome or Firefox browser or see this page for more options.
This is not an issue with our website it is a Safari/Mac problem and as such it is proving difficult to rectify. However, please help us look into this by completing this short form. Please include your email if you would like a reply.
This is because you have done one of the following: -
If you are in a rush, simply register again with your email address (but without any typos). You should receive your Media Music Now welcome email with login details within minutes.
If your welcome email does not arrive and is not in your spam/junk folder please contact us via Help & Support.
Alternatively contact us via this Priority Support Form if the matter is urgent and we will help you out.
Due to formatting issues with email / html text, copying and pasting directly from email can include spaces that prevent your password from being recognized.
If you keep getting this error then it is likely you are entering an incorrect password. This sometimes happens if you have updated your password previously and are trying to access using your original password.
In this scenario the best thing to do is Request your password here
Upon registering for the first time you are automatically log'd in for that visit. Your login details will be needed the second time you visit us.
If you are returning and can't recall your password search your email with the following phrase Welcome to Media Music Now. This should locate your login details.
If you don't appear to have received your login details please check your spam / junk folder in the first instance. This is quite common.
Sometimes email providers block certain emails believing them to be spam. In the first instance please request your password here
If your password does not arrive and is not in your spam/junk folder please contact us via Help & Support.
Alternatively, contact us via this Priority Support Form if the matter is urgent and we will help you out.
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Sorry but your account cannot be used for that action
How much do tracks cost?
How to use 'My Lists'
'My Lists' enables you to create and organise playlists of music tracks and sound effects. The lists you create will be saved in your account area and you can email it to yourself, your colleague or your client.
What can this be licensed for?
You need to buy some credits to purchase this. Click Buy Credits to do this.
You have already downloaded: Track name
You downloaded this track on dd/mm/yyyy
You can re-download this track and its license agreement from: My Account > My Music
Selecting the Correct License Type