Does Forgotten Password show 'Email not recognised' error?

This is because you have done one of the following: -

  • Used a different email address when you originally registered. Maybe you have more than one? 
  • Made a typo in your email address when you registered. This is quite common, it is easy to mistype '@' or mis a dot etc. 
  • Made a typo when you typed your email address into the forgotten password feature.
If you are in a rush, simply register again with your email address (but without any typos). This should enable you to receive your welcome email with your generated password within minutes.

Alternatively contact us via this Priority Support Form and we will correct your email address on your registration and resend your welcome email.

 

 

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Related help: I have just registered, why is my password not working?

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