Why is my password not working?

This is a common problem if you copy and paste your password directly from your email. Due to formatting issues with email / html text copy / paste can include spaces that prevent your password from being recognized.

Here is an example of how my email client selects the password. As you can see, it makes a space at the beginning of the password and adds lots in at the end.

If you want to copy / paste it, then paste it into a basic word processing software that has no formatting, for example notepads .txt file for Windows or TextEdit for Mac. This should allow you to copy and paste it into the password field without any formatting issues.

Alternatively, carefully type the password observing upper case / lower case and let your browser remember your password for future visits.

 

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Related help: Can't login / Keep being log'd out

 

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