Having a Login Problem?

We know this can be frustrating so here are solutions to help sort this out for you as quickly as possible.

Using Safari

There is a known cache/cookie issue with Safari on Apple devices that can stop certain websites from working properly. In this instance, Please try Chrome or Firefox browser or see this page for more options.

This is not an issue with our website it is a Safari/Mac problem and as such it is proving difficult to rectify. However, please help us look into this by completing this short form. Please include your email if you would like a reply.




 

Email Not Recognised

This is because you have done one of the following: -

  • Used a different email address when you originally registered. Maybe you have more than one? 
  • Made a typo in your email address when you registered. This is quite common, it is easy to mistype '@' or miss a dot etc.
  • Made a typo when you typed your email address into the forgotten password feature.

If you are in a rush, simply register again with your email address (but without any typos). You should receive your Media Music Now welcome email with login details within minutes.

If your welcome email does not arrive and is not in your spam/junk folder please contact us via Help & Support.

Alternatively contact us via this Priority Support Form if the matter is urgent and we will help you out.

Login Failed

Are you copying & pasting your password from email?

Due to formatting issues with email / html text, copying and pasting directly from email can include spaces that prevent your password from being recognized.

  • Remove formatting using a basic word processing software such as Notepad for windows or TextEdit for Mac.
  • Alternatively, carefully type the password and let your browser remember your password for future visits.

Is your password correct?

If you keep getting this error then it is likely you are entering an incorrect password. This sometimes happens if you have updated your password previously and are trying to access using your original password.

In this scenario the best thing to do is Request your password here

Not received your login details?

Upon registering for the first time you are automatically log'd in for that visit. Your login details will be needed the second time you visit us.

If you are returning and can't recall your password search your email with the following phrase Welcome to Media Music Now. This should locate your login details.

Check your spam/junk folder too

If you don't appear to have received your login details please check your spam / junk folder in the first instance. This is quite common.

Not in your spam or junk folder?

Sometimes email providers block certain emails believing them to be spam. In the first instance please request your password here

If your password does not arrive and is not in your spam/junk folder please contact us via Help & Support.

Alternatively, contact us via this Priority Support Form if the matter is urgent and we will help you out.

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