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From the category archives:

On-hold Marketing

– PRESS RELEASE –
*** For Immediate Release ***
Newly relaunched on hold production service aims to provide businesses with effective music and messages on hold.
Manchester, UK April 23, 2009 — Since 2006, Media Music Now has experienced an increased number of enquiries for affordable and hassle-free on hold messaging with professional voice over messages and on [...]

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This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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A Guide to Writing a Good On Hold Script

by Lee Pritchard on December 12, 2008

in On-hold Marketing, voice-over

It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do business with them so you can’t afford to get their on [...]

© 2010 Media Music Now. For content re-use, please refer to Using Our Blog Content

This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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Recently, a client asked me why our on hold demo contained music and voice-over, with the voice-over repeatedly stating ‘thank you for calling Media Music Now…’ My client suggested that our demo sounded a little bit staged and a little bit false, as our demo was clearly created using our own script and did [...]

© 2010 Media Music Now. For content re-use, please refer to Using Our Blog Content

This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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As a producer of music, on hold and voice-over packages for telephone, IVR and on hold marketing, I am very aware of the telephone greeting services and on hold music that I hear on other companies phone systems. I know this sounds rather geeky, but I actually like being placed on hold for a [...]

© 2010 Media Music Now. For content re-use, please refer to Using Our Blog Content

This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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Making On-hold a Positive Caller Experience

by Lee Pritchard on August 30, 2007

in On-hold Marketing

On hold music and voice-over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some very large companies get this so wrong.
I have just been on hold for about 20 minutes and as a producer of on-hold packages I am very aware of the issues. My [...]

© 2010 Media Music Now. For content re-use, please refer to Using Our Blog Content

This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls.
60% of callers put on a silent on-hold hang up within 40 seconds and callers put on-hold with information and [...]

© 2010 Media Music Now. For content re-use, please refer to Using Our Blog Content

This Blog is provided by Media Music Now, a supplier of quality Royalty Free Music, Voice Overs and Audio Production Services

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